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Channel: NTCA's The New Edge » customer satisfaction
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Report: Cable Leads in Phone Satisfaction

Service outages due to severe winter weather have had a notable negative impact on customer satisfaction with telephone service performance and reliability, according to the J.D. Power and Associates...

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When You Come to a Fork in the Road….Take It!

Undoubtedly, the great American philosopher and 15-time All Star Yogi Berra wasn’t thinking of the cable industry when he first uttered the above bon mots, but the sentiment seems particularly...

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